Last updated: October 30, 2025
What’s shipping and when
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Product: Volta Audio headphones (limited pre-order)
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Status: Pre-order
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Estimated ship window: Early October 2026
We’ll fulfill orders in the order they were received. If production or logistics move faster or slower than expected, we’ll update you by email.
Where we ship
The first batch is exclusively available to: The U.S, The UK, The EU, Brazil, Mexico, South Korea, Japan, Hong Kong, and China. If your destination is not available at checkout, contact support for options.
Shipping methods & rates
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Rates and carriers are shown at checkout and depend on destination, service level, and package weight.
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Expedited options (where available) apply once your order leaves our facility; they do not shorten the pre-order wait.
Order processing
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When your unit is ready, allow 3–7 business days for final QA and hand-off to the carrier.
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You’ll receive a shipping confirmation with tracking once your order ships.
Split shipments
To keep things moving, we may ship items in your order separately at no extra cost. You’ll receive tracking for each parcel.
Address changes
You can update your shipping address any time before your order is prepared for shipment:
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Use the “Manage My Order” link in your confirmation email, or
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Email support@volta.audio with your order number and new address.
We can't reroute packages once a carrier has picked them up.
Import duties & taxes (international orders)
International deliveries may be subject to customs duties, VAT/GST, and handling fees charged by your local customs authority. These costs are not included at checkout unless explicitly labeled as “Duties & Taxes Included.” Customers are responsible for any additional import charges.
Delivery times
Transit times shown at checkout are estimates from the carrier and start after your package ships. Remote locations and customs processing can add time.
Lost, stolen, or damaged packages
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Damaged on arrival: Contact us within 7 days of delivery with photos of the packaging and product.
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Marked delivered but missing: First, check with household members and neighbors. If still missing, contact the carrier to file a claim and email us with the claim number.
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We’ll help investigate with the carrier and work toward a resolution.
Optional device protection
At checkout, you can add device protection (covers theft, loss, and accidental damage) for an additional fee. Terms are shown during checkout.
Pre-order cancellations
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You may cancel for a full refund anytime before shipment of purchase.
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Once shipped, our Return & Warranty Policy applies.
Delays & force majeure
Supply-chain, regulatory, or carrier issues can impact schedules. If the September 2026 window changes, we’ll email updates and post notices on our site.
Contact
Questions or address updates?
Email: support@volta.audio
Include: your order number and any relevant photos (for damage claims).