We have a 14-day return policy once the product has been received. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@volta.audio. 

Please allow 48 hours for a response from a team member.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Accepted returns will be granted store credit for the value of the original purchase.

Please understand we are a small team with limited capacity to process returns.

You can always contact us for any return question at contact@volta.audio.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All defective products will be replaced free of charge. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

If you have purchased a product from a pre-order, refunds are available at any time with no fee, and no reason, anytime before a shipment label is created. Once a shipment label is created for your item, refunds are not available unless the product received is defective. 

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at contact@volta.audio.